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Frequently asked questions...
Do you have an on-line store or catalog?
We do not have catalog or on-line store. All gowns are created by orders and we do not keep any inventory. The wedding shop is located in Makati, Philippines if you need to see actual gown samples.
How much time is needed to create a wedding gown?
We require at least 6 months for US and Canada wedding locations.
We require at least 3 months for weddings in the Philippines.
Rush orders needing less than 3 months can be negotiated. Please call for details.
Do you do alterations of wedding gowns
We only accept alterations for the gowns we created. Prior to final delivery, all adjustments are made to your gown to fit your measurement.
There is no fee charged for minor adjustments. All measurements are taken ahead of time and we advise the bride to maintain them.
How do you handle measurements?
Before ordering, measurements are taken and submitted thru our website. Final measurements are confirmed by fitting the pattern material to be sent to the bried prior to production. A pattern material is like a simple dress molded to your shape. Once the gown is finished measurement is checked again before delivery.
What is a quotation?
A quotation is like a contract where we state the price and our agreement. It contains detailed sketch or photos of the gown quoted as well as the estimated selling price.
This becomes a binding document once signed by the client. However, we require a 50% downpayment to start any production. We also request a post-dated check for the remaining balance.
Can we cancel an order? Cancellations allowed within 30 days of contract. Cancellation after 30 days will require fee of 10% of final price and will be collected from the downpayment. Payments will be returned 14 business days after cancellation.
Can we return a wedding gown?
All sales are final and we do not accept returns. We will do our best to repair or alter the gown to satisfy the client. Custom-made gowns are created based on a design specification by clients. We guarantee high quality of work, design issues is responsibility of the client.
How to order a gown
We follow a 5-step process:
STEP 1. Submit your wedding profile using this link:
Client requests a quotation
We need some information from you before we estimate your wedding package. If you are interested, we will send you a free quotation with no obligation to buy. View a sample quotation.
STEP 2. Review design and finalize quotation Paperworks and sketches and fabric samples will be sent via email for clarifiation. Once the final design is reached, the original quotation and contract will be mailed to your home address for your approval. Quotations are good for 15 days, otherwise they are considered cancelled.
STEP 3. Approval by signing quotation and downpayment
If you approve the design and finally decided to have your gown made by us, the signed forms must be mailed to us within 30 days from the quotation date. A downpayment of 50% is required and the balance to be issued in a post-dated check. Contract and check payments must be mailed to our office address indicated in the letter.
STEP 4. Submit final measurement for pattern fitting Measurement taking will follow.
We will send you a form with all the instructions for taking measurements. A cloth pattern for your body fitting will be made and sent to your home. You need to fit the pattern and return to us with all the adjustments.
This will be the final basis for your gown measurement. It is your responsibility to inform us if you gain or lose weight before we finalize your gown.
Download instructions for measurement (file: howtomeasure.pdf)
NOTE: Cancellation is not allowed after the measurements has been taken,
however, in extreme cases we will charge you for some fees if the wedding is cancelled.
STEP 5. Gown delivery and fitting. Gowns will be delivered to you for fitting at least 6 weeks before the wedding date. If you live nearby our area, alterations and adjustments will be made if required. Final balance of payment will be collected (or if a post-date check is issued, will be cleared) upon delivery.
We suggest that you contact us at least 6 months before your wedding date. This allows us to
properly execute all the process with no delays. If you still have questions, feel free to send an email to
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